Updated 2026-09-09
Support
How to get help, what to include, and how to take your data with you or leave.
DRAFT — NOT LEGAL ADVICE
This page is a working draft written by the product team, not a lawyer. Items marked [VERIFY] are placeholders the owner must confirm before launch; the wording has not been reviewed for legal sufficiency in any jurisdiction.
Email [email protected] from the address on the account. Include the video id (or a link) and what you expected to happen.
[VERIFY] [email protected] is a placeholder — the owner must confirm the monitored address and a response-time commitment before launch.
Common questions
- Something failed while generating a video
- Open the video in the app — every failed step keeps its provider error on the job row. Retrying is free when nothing was produced; a generation that ran is charged.
- Billing, invoices and cancellation
- The Stripe billing portal (Settings → Billing) has your invoices, payment method and cancellation. Cancelling keeps access until the end of the paid period. Refund policy.
- Export your data
- Settings → Account → "Download my data" produces a JSON file with your workspace, videos, scripts, assets, brand kit and ledgers.
- Delete your account
- Settings → Account → Delete account. It is immediate and irreversible: workspace content and stored media are removed and the account is anonymised. Financial records are retained in anonymised form. What is retained.
- Report content or request a takedown
- Every shared video has a report link. Reports reach the operator with the reason and an anonymised IP hash; the share can be revoked immediately.
- Service status
- The status page runs a live readiness probe against the application. Check status.
What this deployment does not do yet
- No phone or live-chat support.
- No published uptime SLA or status history — the status page is a live probe only.
- Content moderation is not enabled (the product says so where a check would appear).